Embroidery Fee

• Requests must be submitted within 30 days after delivery
  
• Non-personalized items: return within 10 days, unused condition
  
• Personalized items: final sale (no return for change of mind) → but covered if there is a defect or store error
  
• Issues must be reported within 3–5 days with photos
  
• We prioritize free replacement/remake over refunds
  
• Discounted orders with over 15% OFF → refund as store credit only
  
  For more details, please read our full Return & Refund here.

- Processing time: 2–5 business days (longer for some hand-sewn items)

- Shipping time: 5–10 business days depending on location

- Total delivery time: approximately 7–15 business days

- Orders may be shipped in separate packages

- A tracking number will be provided once the order is shipped

- Delivery times may be affected by carriers, holidays, or unexpected delays

- Customers are responsible for providing accurate shipping information

For more details, please read our full Shipping Policy here.