We're unable to accept returns or exchanges for personal reasons — including wrong size/color choices or "not what I expected." All personalized/custom items, items marked Final Sale, and orders placed with a discount code are final sale.
What's covered (free remake/replacement):
- Incorrect personalization caused by us
- Stitching defects or torn seams
- Significant print/embroidery misalignment
- Shipping damage (not from washing or use)
Not covered: normal color/screen differences, natural fabric variation, or damage from washing or wear.
How to report an issue: Email support@prettybirdsbaby.com within 3–5 days of delivery with your order number, clear photos/video of the item (a close-up and a full shot), and a photo of the packaging/shipping label if it's damage-related. We typically respond within 12–24 hours on business days.
Reporting deadlines: All issues must be reported within 30 days of delivery. For a personalization defect specifically, the window is 15 days.
How we resolve it — in this order:
- Free remake/replacement (our preference)
- Reshipment
- Refund, only if a remake isn't possible
If your order used a discount code, any approved refund won't exceed what you actually paid.